Terms and Conditions

This website you are viewing right now is owned and operated by Novoz International SDN BHD (1069748-M).

By using or any purchase at our website, Novoz International you are acknowledged of reading and agreeing to the Terms & Conditions. Novoz International reserves the right to change or update these Terms without prior notice any of the detail of the product on the site, including prices, colors and sizes.

Payment & Charges

Novoz International accepts payment via major credit cards (Visa and MasterCard) and PayPal. Novoz International has the right to amend prices found in this website at any time available. Despite our dedication in maintaining accurate and correct pricing in the website throughout the time, there may be error(s) from time to time. Should there be such situations of error, you will be notified via email before your ordered product(s) are delivered to you.

Fee of shipping are not included in the product’s price. Shipping fees will be decided upon the size of the product and your order in total cost.

Order will be accepted via email. As purchase orders are made at www.novoz.com.my, you will be receiving a confirmation email of the order and the billing details once the payment is confirmed. Once the payment of your order is credited to us, the product(s) will be delivered to you. Terms and conditions of shipping/delivery applied.

International deliveries of goods from Novoz International may subject you to any import duties and/or taxes. Novoz International holds no responsibility for any charges that incurred from the custom/duties. Any additional charges for customs clearance are considered beyond our control. Information on custom and excise policy could be found at your local customs office.

Placing & Order

Orders made on Monday to Friday by 12:00 PM GMT (excluding holidays) are shipped within the same day ordered. Orders made after 12:00 PM GMT and during Holidays are shipped the next working day. Orders made on Saturday and Sunday will be shipped out the following Monday (excluding a Monday that falls on Holiday). Novoz International follows the holidays subjected in Malaysian calendar.

Order Confirmation

Goods sold are not refundable. When your purchase is completed, you will get an automatic order confirmation to the email address that you’ve registered with our website earlier. If there is no confirmation after a few minutes, please check in your spam/junk folder. You should also be able to see your order under "my site" when you are logged in. You could also check your order status there and it will be updated regularly when we have shipped your order, and that is also where your order will be searchable. Note that the confirmation email is automated generated, should there be something missing in your order we will contact you in a separate email.

Unclaimed Package

In Malaysia

21 days are allocated for you to claim your package at the delivery point. If you do not claim your order within that time, it will be returned to us. All customers with orders that come back to us unclaimed will be billed 20.00 MYR for postage and administrative fees.

Outside Malaysia

FedEx will attempt to deliver your order two times. Please keep track of your package by clicking on your tracking number under "Order Tracking" page or email. If it says that FedEx has tried to deliver to you without success please contact your local FedEx office to help them to set up the delivery. For non-received packets so we charge a fee of 40 USD.

Lost or Damaged Goods

You understand and agree that Novoz International shall not bear any direct or indirect damages done by any of the services that we provided. All items purchased are at your own risk. Any damages caused by the shipping are to be taken up by you with the shipping company. We shall not assume any responsibility for lost packages.


Novoz International SDN. BHD. operates the online store of www.novoz.com.my in Malaysia. Novoz International respects any customers’ information and treated as private and confidential that we will never share the obtained the details with any exterior affiliations or individuals. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. By visiting this website, you are accepting the practices described in this Privacy Notice. When you create a NOVOZ account the personal information we collect may include your: Name Email Address Contact Number Shipping Address

Disclosure of Personal Information

We will not share or sell your data to any other organizations or third parties. Other than, Novoz International will share the necessary information to third parties due to any related to the delivery of products. We may however use your contact information to send newsletters or any marketing purpose from us. Novoz International reserves the right to modify and change the Privacy Policy at any time.


All content in this website is owned by or licensed to Novoz International (under Novoz International SDN.BHD). Any other use of our website or contents, inclusive of copying or keeping, other than for your own personal, noncommercial use is strictly prohibited. Should there be found any kind of violation Novoz International has the right to take action against you without prior written permission.